At Wahalal Company, we value every customer and trade partner in our global food network.
Our Customer Care team provides reliable support, clear communication, and timely assistance.
We handle all inquiries related to agricultural products, seafood, spices, grains, and export services.
Our goal is to ensure a smooth and professional experience at every stage of engagement.
We are always ready to support strong and successful business relationships.
  1. How We Can Help You

Our Customer Care team assists with:

  • Product inquiries and specifications
  • Price quotations and availability
  • Bulk order requests (RFQ support)
  • Export and shipping information
  • Order tracking and updates
  • Documentation and compliance guidance
  • Partnership and sourcing support
  • Complaint handling and issue resolution
  1. Business Hours

Our support team operates during the following hours:

  • Monday – Friday: 08:00 AM – 06:00 PM (EAT)
  • Saturday: 09:00 AM – 02:00 PM (EAT)
  • Sunday & Public Holidays: Limited support (urgent inquiries only)
  1. Contact Channels

You can reach Wahalal Customer Care through:

  • Website contact form
  • Email support
  • WhatsApp business line (for fast trade inquiries)
  • Phone support (business clients only)

We aim to respond to all inquiries within 24–48 hours.

  1. Types of Support

4.1 Product Support

We help you understand product specifications, grades, packaging options, and seasonal availability for items such as:

  • Fruits and vegetables
  • Seafood and fish products
  • Spices and herbs
  • Grains, pulses, and oilseeds
  • Traditional foods and snacks

4.2 Trade & Export Support

We assist international buyers with:

  • Export procedures
  • Shipping terms (FOB, CIF, etc.)
  • Documentation (invoice, packing list, certificates)
  • Logistics coordination
  • Supplier verification

4.3 Order Assistance

For confirmed orders, we provide:

  • Order status updates
  • Production or sourcing timelines
  • Shipment tracking information
  • Delivery coordination with logistics partners

4.4 Issue Resolution

If you experience any issue, we handle:

  • Product quality concerns
  • Delivery delays
  • Missing or incorrect documentation
  • Communication with suppliers or logistics partners

PREMIUM FOOD PRODUCTS

I. Response Time Policy

We aim to provide:

  • General inquiries: within 24–48 hours
  • Trade quotations (RFQ): within 1–3 business days
  • Urgent export matters: prioritized same-day response where possible

II. Customer Responsibilities

To help us serve you efficiently, please ensure:

  • Clear product specifications
  • Accurate quantity requirements
  • Destination country and port details
  • Proper contact information
  • Timely response during quotation process

III. Quality Commitment

Wahalal is committed to:

  • Transparent communication
  • Reliable supply coordination
  • Fair trade practices
  • Long-term customer relationships
  • Continuous improvement in service delivery

IV. Feedback & Complaints

We welcome your feedback as it helps us improve.

If you have any complaints or suggestions, please contact our support team with full details so we can resolve the matter quickly and professionally.

V. Emergency Trade Support

For urgent export or shipment-related issues, priority assistance is available through our direct business communication channels.

VI. Final Note

Wahalal Customer Care is here to ensure your experience in sourcing Tanzanian agricultural products, seafood, spices, and traditional foods is smooth, reliable, and professional.

We appreciate your trust and look forward to building long-term trade relationships.

Wahalal – Reliable Support for Global Food Trade